FREQUENTLY ASKED QUESTIONS

Please note that the casino software contains complete help files for any issue you are likely to encounter with the games, your account, or the cashier.

F.A.Q ANSWERS

1. General FAQ's 2. Cashier 3. Bonuses 4. Technical 1. General FAQ's: What is Presidential Suite Casino? What do I need to play The Casino? What is Flash? What can I win? How Do I Know The Game Is Not Fixed? What Benefits Does Registering Give Me? If My Connection fails for Whatever Reason - Am I kicked Out of the Game? How Old Do I Have To Be To Play? My Security Duties? Troubleshooting? I Can't Find An Answer To My Question? Q: What Is Presidential Suite Casino? A: Presidential Suite Casino is powered by Club World Casinos, which utilizes Real Time Gaming Software. This gives you the ultimate online casino experience with more than 80 authentic Casino games for fun or real money. The Casino uses the highest encryption security system and is regulated by the Netherlands-Antilles Gaming Board. The games are regularly checked for fairness and randomness by a recognised, independent authority: Technical Systems Testing ( http://www.tstglobal.com/). (Back to top) Q: What do I need to Play at The Casino? A: To use the Club World Casinos casino software, your PC needs to meet the following minimum specification: Pentium II 300 MHz. 64 Megabytes of memory. 56K Modem(making sure the connection speed is greater than 40K). Windows 95/98/NT/XP/2000. Microsoft Internet Explorer version 5(or above),Netscape version 6(or above) or AOL version 5(or above). Q: What is Flash? A: Flash is a plug-in that expands the capabilities of your web browser, adding rich multimedia animation and sound to your browser with a very small download. Click here to get Macromedia's Flash Q: What Can I Win? A: As with a land-based Casino, the online casino software offers you the opportunity of winning Real money - when playing in real money mode. Please familiarise yourself with the Terms and Conditions of the Casino before playing so there will be no confusion or misinterpretation of Club World Casinos Rules regarding games, wagering and bonuses at a later stage. (Back to top) Q: How Do I Know The Game Is Not Fixed? A: All of Club World Casinos software has been third party audited by TST ( http://www.tstglobal.com/ ) to confirm that the games are fair and true. All hands are dealt by a certified random number generator which has been independently audited. Any player may request to have the software audited for fairness by any reputable third party if they desire. If you require any further information, please e mail CWC (Club World Casinos) at : support@clubworldcasinos.com (Back to top) Q: What Benefits Does Registering Give Me? A: There are many benefits of registering with the casino! Here are just a few of the important ones: The opportunity to play the most exciting online casino games currently available anywhere on the Internet. Players automatically become members of the Club World Casinos loyalty program, which give you loyalty points and other bonuses for your play. Winnings get paid out everyday so you will not be waiting for weeks for your winnings like other online casinos. The player comes first - always. Club World Casinos strives to do their utmost to ensure you are comfortable playing at the Club World casino and the Customer support team are at hand to help with anything. (Back to top) Q: If My Internet Connection fails, Am I kicked Out of The Game? A: The software database tracks each and every action that occurs in any of the casino games. If a connection is lost, the database stores where the last game action so that when you log in again and go back to the table you were playing at you can continue your game from where you left it. Club World Casinos will never take your money in the case of a lost connection. If you require any further information, please e mail : support@clubworldcasinos.com (Back to top) Q: How Old Do I Have To Be To Play? A: It depends on which country you are in when you log on and play real money casino game. The majority of countries in the world allow people 18 or above to play for money. If you are in the UK, you can play at age 18 or over. Some countries and some states in countries only allow people 21 or above to play. The casino discourages any minor from playing any of its games and will always attempt to prevent minors from doing so. The casino further strongly discourages players from playing games for money on the Internet in any country or state where it is illegal to participate in internet gaming. It is the responsibility of the player to check and verify the legality of online gambling in their country. (Back to top) Q: My Security Duties? A: Club World Casinos will prosecute anyone who attempts to fraudulently use someone else's credit or debit card to play. When registering with the casino, you agree to comply with the Rules and Security procedures mentioned. You must keep your User Name and Password secure and secret at all times, and take steps to prevent unauthorized use of it. For example: Do NOT write or otherwise record your User and Password in a way that can be understood by someone else. Never give your User Name and Password to someone else, including your family or the Club World Casinos staff. Destroy your registration email promptly after receipt. Never record your User Name and Password on any software which retains it automatically. Once you have logged into Club World Casinos, you must not temporarily leave the Internet terminal from which you have accessed the casino or let anyone else use the terminal until you have logged out. You are responsible for ensuring that you have logged out at the end of any session. You must tell Club World Casinos immediately of any unauthorized access to your account at Club World Casinos or any unauthorized transaction or if you suspect that someone else knows your User Name and Password. You agree to check carefully your records of transaction and inform Club World Casinos immediately of any discrepancy. Club World Casinos takes the security of the games, software, website and accounts extremely seriously. The most common unauthorized use of cards on the Internet is by children who use their parent's cards without permission. Club World Casinos (CWC) advise that you keep your cards under lock and key at home, and never give the opportunity to someone to attempt to use your cards without your permission. (Back to top) Q: Troubleshooting? A: Please make sure that your system matches the minimum requirements for software and hardware. Of the few technical problems people have with the site, many are due to the configuration of the internet browser. Some of these configuration issues are due to the defaults of the companies responsible for the browsers. Internet Explorer 6 , Internet Explorer 5, AOL and Netscape 6 . Internet Explorer 6 Clearing the browser Cache Click on the "Tools" drop down option at the top of your browser. Click on "Internet Options". Click on "Delete Cookies" button. Click OK to the "Delete all cookies in the Temporary Internet Files folder?" message. Press the "Delete Files" button. Tick the box next to "Delete all off-line content?" and click OK(This may take some time if you have not done this before.) Click on OK, close all your browser windows and reopen the site. Adjusting the security/privacy Click on the "Tools" drop down option at the top of your browser. Select "Internet Options". Click on the "Security" Tab. Move the slider to "Medium-low". Click on the "Privacy" tab. Move the slider to "Accept all cookies". Click OK, close all your browser windows and reopen the site. Newer versions of stored pages Click on the "Tools" drop down option at the top of your browser. Click on "Internet Options". Press the "Settings" button under the "General" tab. Make sure that "Check for newer versions of stored pages" is set to "Automatically". Click OK Click OK again and close all your browser windows and reopen the site. Internet Explorer 5 Clearing the browser Cache Click on the "Tools" drop down option at the top of your browser. Click on "Internet Options". Press the "Delete Files" button. Tick the box next to "Delete all off-line content?" and click OK(This may take some time for your computer to delete all the files if you have not done this before). Click OK, close all browser windows and reopen the site. Adjusting the security Click on the "Tools" drop down option at the top of your browser. Select "Internet Options". Click on the "Security" tab. Move the slider to "Medium-low". Click OK and close all your browser windows and reopen the site. Newer versions of stored pages Click on the "Tools" drop down option at the top of your browser. Click on "Internet Options". Press the "Settings" button under the General tab. Make sure that "Check for newer versions of stored pages" is set to "Automatically". Click OK Click OK again and close all your browser windows and reopen the site. America On-Line AOL works in conjunction with Microsoft Internet Explorer. None of the settings that affect the software can be changed within AOL, you will need to exit AOL and open Internet Explorer. Follow the instructions below to find out what version of Microsoft Internet Explorer you have installed. Click on the "Start" button. Choose "Programs" from the menu. Pick "Internet Explorer". Once the application has opened, choose "Help". From the list pick "About Internet Explorer". Which version? Internet Explorer 6 or Internet Explorer 5 Netscape 6 When using Netscape you must have the latest version of Macromedia Flash installed for the Netscape browser. Macromedia Flash is a separate piece of software and the latest version is not included with the latest install of Netscape. Click here to get Macromedia's Flash Clearing the browser Cache Click "Edit" from the top of the Netscape browser. Select "Preferences" from the drop down. Double click on "Advanced". Click on the "Cache" option below "Advanced". Click "Clear Memory Cache" button. Click "Clear Disk Cache" button. Click OK. Adjusting the security Click "Edit" from the top of the Netscape browser. Select "Preferences" from the drop down. Double click on "Privacy & Security". Make sure that "Enable All Cookies" is selected. Click OK. Newer versions of stored pages Click "Edit" from the top of the Netscape browser. Select "Preferences" from the drop down. Double click on "Advanced". Click on the "Cache" option below "Advanced". Make sure that "Compare the page in cache to the page on the network:" is set to "Automatically". Click OK. (Back to top) Q: I Can't Find An Answer To My Question? A: If you cannot find an answer to your question at this time or have any comments you would like to make, please email Club World Casinos customer service department at support@clubworldcasinos.com. Please include your alias in your email. If it is a technical problem please make sure to include the following information: Speed of your computer Modem type and speed The operating system Internet browser and version Where you connect from: Home, Office... Any Error Messages and steps leading up to error Do you have any specific programs which are running at the same time; antivirus products? 2. Cashier: General Credit Cards Alternative Payment Methods General Cashier FAQs: How do I make a deposit to my account? How long does it take to process my deposit? How do I withdraw my winnings? I have made a Withdrawal but have changed my mind. How do I cancel a Withdraw request? How much can I deposit to my Club World Casinos balance? Is it safe to use my credit card at the Club World Casinos? Q: How do I make a deposit to my account? A: Firstly, follow the easy and complete step-by-step instructions on downloading and installing the software by clicking here . Once you have filled in the simple registration, you will receive your real-money username and password. You are now ready to make a deposit into your Club World Casinos account. Select "Cashier" then click on the "Deposit" button. Select your desired deposit method. (Back to top) Q: How long does it take to process my deposit? A: Credit card deposits take approximately 2-5 minutes to process and funds are made available in your casino account within this time frame. Wire Transfer deposits take 2 business days to arrive at the bank. Your account will be credited as soon as the bank receives the transfer. Bank Draft / Personal check deposits take about a week to reach the Club World Casinos offices. It takes an additional 10 days for a Bank Draft to be cleared and about 21 days for a Personal check to be cleared. Please note that the first phase of a Bank Draft / Personal Check deposit is dependent on regular world wide mail and may vary depending on your location and/or other factors. Other payment methods such as Neteller and Click2Pay take only a couple of minutes for funds to be made available. (Back to top) Q: How Do I withdraw my winnings? A: To withdraw money from your account go to Cashier and select the "withdraw" button. If you have made Visa credit card deposit(s) prior to your Withdrawal, the money you now wish to withdraw will automatically be refunded to your Visa credit card. You may use your Mastercard to deposit in the Casino however CWC are unable to refund any money to Mastercard credit cards. This is a Mastercard decision and not the decision of this online casino. If you have withdrawn more than your total deposits, any amount in excess of that deposit amount will be refunded to you using your preferred method of payment, whether it is Bank draft or Wire transfer, selected by you. The reason why CWC can't refund the entire winning amount to your Credit card is due to the Credit card company's limitations. This is out of Club World Casinos control. Bank drafts will be sent to your billing address, as specified by you during the account registration process, using regular worldwide mail. Please make sure that the specified billing address is correct to avoid any delays. If this address had been changed please contact the customer support department. Please allow up to three weeks for delivery due to the mail service. There are no charges imposed on bank draft withdrawals. If you select Wire transfer as the preferred method for withdrawal, you will be asked to fill in your bank account details. There are no charges imposed on Wire transfer withdrawals however the minimum amount CWC will process through wire transfer is £500. You can track the status of your withdrawal requests by going to "Cashier" and selecting the " Transaction history " screen. The status column in this screen identifies each transaction and the exact phase it is at. (Back to top) Q: I have made a Withdrawal but have changed my mind. How do I cancel a Withdrawal request? A: Withdrawals can be reversed by going into the Cashier and clicking on Withdraw Funds. Under Withdraw Cancellation click on List of Pending Withdrawals. Click on the specific transaction you wish to return to your Casino balance and click on Cancel Withdrawals. The funds will return to your Casino balance and you will be able to play them. (Back to top) Q: How much can I deposit to my Club World Casinos balance? The following deposit limits apply for each deposit method: Credit cards Minimum single deposit £20 Bank Draft / Personal Check Minimum single deposit £50 Maximum single deposit £5000. Wire transfer Minimum single deposit £100 Alternative Payment Methods Minimum single deposit £20 (Back to top) Q: Is it safe to use my credit card at this Online Casino? A: Yes, absolutely. Club World Casinos use state of the art security features to provide players with a 100% secured environment. Any delicate information, which is transferred between the software and the casino servers, is being encrypted using the latest encryption technologies. Club World Casinos are committed to a policy of ongoing fraud detection and prevention in all aspects of the gaming operation. Club World Casinos aim to ensure the integrity of customers accounts and secure all transactions and payments to them. The casino implements a tried and tested security protocol when processing each new player transaction. As a player at the casino you may be required at any time to provide any of the following information: · A copy of your driver's license · A copy of each credit card (front and back) you used in the casino · A copy of your credit card statement/s (showing your name, address & credit card number) · A signed authorization release for each credit card used in the casino These procedures are designed to ensure the integrity of all electronic transactions, purchases and cashouts (withdrawals) made within the system and they are not meant as any delay or stall tactic. CWC hope you understand and appreciate that your security is of utmost importance to Club World Casinos. (Back to top) II. Credit Cards: What credit cards do Club World Casinos accept? What is the minimum deposit I can make with my credit card? What is the maximum deposit I can make with my credit card? Why does my credit card deposit keep being declined? What alternatives are there to credit cards? Q: What credit cards do Club World Casinos accept? A: Visa, MasterCard, Delta, Visa Electron: Visa, MasterCard: Credit card payment system. Visa Delta: Debit cards combine the features of ATM cards and checks. When you pay with a debit card, the money is automatically deducted from your bank account. Visa Electron: Visa Electron cards are issued around the world, including the UK Asia, Central and South America, Europe, Africa, and the Middle East . Visa Electron is very easy to use. Whether you use it at an ATM or to make a purchase online or at an electronic merchant, Visa Electron works just like other Visa cards wherever Visa Electron cards are accepted. Q: What is the minimum deposit I can make with my credit card? A: The minimum deposit amount is £/£/€ 20 Q: What is the maximum deposit I can make with my credit card? A: The maximum deposit amount depends on your previous activity in the casino. Please ask customer support for more details. Q: Why does my credit card deposit keep being declined? A: Credit card payments have long been the de facto standard casino deposit method, but a number of credit card companies and US Banks are refusing to accept credit card payments related to online casino gambling. This unfortunately is out of Club World Casinos control and if you do have problems depositing please consider using one of the other payment methods mentioned below. III. Alternative Payment Methods: Neteller Bank Drafts / Personal Checks Central Coin Banking EcoCard MoneyBookers Ewallet Xpress/900Pay PrePaidATM PrePaidATM Virtual Card Wire Transfer Click2Pay Neteller: What is Neteller? Is it simple and safe to use Neteller? How safe is Neteller? Q: What is Neteller? A: Neteller provides many convenient ways to deposit and withdraw money to your account including several instant transfer methods, such as credit card deposits, InstaCash bank account transfers, and transfers using the NETELLER ATM Card. NETELLER offers payment solutions for players outside of the United States. Q: Is it simple to use Neteller? A: Neteller provides the simplest, fastest and most secure way to transfer cash online. They provide same-day payments and virtually instant cash transfers. You pay no charges for transfers to and from Merchants. Q: How safe is Neteller? The Neteller system makes transferring money secure and convenient. When transferring money to an online merchant, all you need to do is enter your Neteller Account ID, your Secure ID, and the amount that you wish to transfer from your Neteller Account, and the funds transfer occurs instantly. This saves you from having to enter your credit card (or banking information) at every website you would like to transact with. You only have to enter these details once - at Neteller.com - to make transactions at thousands of websites. Because you only enter your payment details at the secure site, online merchants never have access to your credit card or bank details, so you can rest assured that no unauthorized transactions will occur and information about your identity remains protected. Please go to the Cashier section within the casino software and click on 'Neteller' to help you to sign up with Neteller. Bank Drafts / Personal Checks What is a Bank Draft? Where do I send the Bank Draft or Personal Check? What information do I include when sending a Bank Draft / Personal Check? How long before I can start playing with the money? What fees are involved when sending a Bank Draft or Personal Check? What are the minimum and maximum deposit limits? Q: What is a Bank Draft? A: A Bank Draft is a check issued by a bank - to obtain a bank draft, contact your bank. Q: Where do I send the Bank Draft or Personal Check? A: Bank drafts and personal checks can be mailed directly to the Casino at: Mailing address: CWC Ltd. PO Box 416 Salford England M6 6XH Q: What information do I include when sending a Bank Draft or Personal Check? A: Please ensure that you enclose your account and personal information, and write your player username on the back of the check. Please make bank drafts and checks payable to: Club World Casinos Ltd. Mailing address: CWC Ltd. PO Box 416 Salford England M6 6XH Q: How long before I can start playing with the money? A: Once CWC receive the mail, a Bank Draft takes 10 banking days to clear, while a Personal Check normally takes up to 21 banking days to clear. CWC will update your account as soon as it clears and you will be notified by email. Q: What fees are involved when sending a Bank Draft or Personal Check? A: To send a bankers draft or personal check is absolutely free. There are No service charges!! The Casino will cover all shipping costs for bank draft deposits over $300 that are sent to the Casino via FedEx, TNT, UPS or DHL. After the check is received the casino will add the shipping cost back into your casino account. What currencies can CWC receive bank drafts? You can send bank drafts in any currency you choose to Club World Casinos. Checks that are not in USD, Pound Sterling or Euros will be subject to exchange rates dictated by the bank. Q: What are the minimum and maximum deposit limits? A: Minimum deposit amount: $20. Maximum deposit amount is determined by the payment method you use and your VIP status in the Casino. Central Coin Banking: What is a Central Coin Banking? Where must I reside to use Central Coin? What Central Coin can do for you ? Q: What is Central Coin Banking? A: Central Coin is a dynamic and secure online payment solution for internet transactions, owned and managed by Gateway Financial Services Limited, the solution provider for e-payments in the new economy. Central Coin allows you to deposit funds into your Central Coin account, which can then be transferred to online gambling merchants. Currently Central Coin accepts deposits by Visa Card or online bank transfer, without having to pay additional service charges. Q: Where must I reside to use Central Coin? A: You need not live in the U.S. - if you can connect to the Internet, you can get an account with Central Coin. However, to be able to use the E-Check feature, you must be a resident of the USA with a bank account with a US banking institution. Q: What Central Coin can do for you? A: Central Coin can: Fund your account with VISA and MasterCard in US dollars or EURO currencies Allows access to the funds in your Central Coin account immediately Review your account activity online at any time Pay no service charge - including signing up, funding, transferring, withdrawing, or making payments Ecocard: What is EcoCard? What are my funding options with EcoCard? What are the advantages of EcoCard? How long before the money reaches my casino account with EcoCard? Q: What is EcoCard? A: EcoCard is a fast and reliable payment system with convenient online interface that has real-time balance control and history tracking. With EcoCard, you can deposit casino credits. EcoCard account guarantees the confidentiality of your casino credit deposits. Q: What are my funding options with EcoCard? A: EcoCard accounts are available in the following currencies: Australian Dollars, Canadian Dollars, Danish Kroner, Euro, British Pounds, US Dollars and others (the list is constantly being extended). EcoCard can be funded by bank payments or by money order through MoneyGram, PrivatMoney or other money transfers companies. There is no limit to the amount of funds the player can transfer into their EcoCard account. As a rule, cash deposits and money transfers are reflected in player's EcoCard within 24 hours, bank transfers may take from 2 to 5 business days. Q: What are the advantages of EcoCard? A: The advantages are: Multilanguage customer support and website Especially suitable for European customers, but available to all of the world Multiple funding methods A depositor can choose to be anonymous, not to submit private data. Q: How long before the money reaches my casino account with EcoCard? A: Depositing from an EcoCard account into a casino is instant. But, a depositor needs to first fill out a depositing form that he can find in his EcoCard account and bring it to his local bank. Withdrawing to an EcoCard account takes 5-7 days. Moneybookers: What is Moneybookers? Where must I reside to use Moneybookers? How do I Deposit with Moneybookers? What are the benefits of Moneybookers? Q: What is Moneybookers? A: Moneybookers is a tool that allows you to safely send and receive money via email - instantly. You can send money from your credit card, transfer money to and from your bank account (moneybookers.com). It is a payment system similar to PayPal and can be funded with credit cards and bank transfers. Q: Where must I reside to use Moneybookers? A: Moneybookers can be used from numerous countries it's especially recommended for Europeans, as their website and customer service supports multiple European languages. It supports instant depositing after money has been transferred into your Moneybookers account and fast withdrawals. The only countries MoneyBookers do not support are: Cook Islands, Egypt , Guatemala , Indonesia , Myanmar , Nauru , Nigeria , Philippines , and Ukraine . Q: How do I Deposit with Moneybookers? A: In order to deposit with Moneybookers, a customer first needs to register. Simply complete the registration form on the Moneybookers website. Then after registration, Moneybookers will make a test deposit into the specified bank account in order to test the customer's banking information. Once the test is successful you are free to deposit. Q: What are the benefits of using Moneybookers? Secure: with Moneybookers, you will no longer need to expose your credit card information every time you shop online. Moneybookers can process the payments for you securely. Convenient: with Moneybookers, all you need to send a payment is the recipient's email address. This eliminates the hassle of dealing with complicated bank wire forms and the inconvenience of sending and depositing cheques! Fast: with Moneybookers, you can send and receive payments in Internet time - real-time. Borderless: as a truly international payment product, Moneybookers is the best and cheapest way to send money cross-border. Ewallet Xpress/900 Pay: What is 900Pay (Navaho Networks)? How do I make purchases with 900Pay? Where must I reside to use 900Pay? How do I check if my phone line is blocked from using 900Pay? What is the minimum/maximum deposit amounts? What will show on my credit card statement when using 900Pay? What are 900Pay Benefits? Q: What is 900Pay (Navaho Networks)? A: 900pay is a great payment method for U.S residents that lets you deposit into your casino account and have the money charged to your phone bill. It is private & anonymous and does not require the use of a credit card. The ease of use of this service will have you spending within minutes. Q: How do I make purchases with 900Pay? A: To purchase online, you simply click on the 900 Pay button located on your merchant's website. There is no registration needed. All that is required is an Internet connection. After having clicked on the 900 Pay button, follow the instructions and the cost of the purchase is billed to your phone bill. In addition, both the merchant and yourself are notified of the purchase. Q: Where must I reside to use 900Pay? A: 900pay is currently available for US users only with US Dollar bank accounts in the United States . Withdrawals are issued in the form of bank drafts. Q: How do I check if my phone line is blocked from using 900Pay? A: The depositor's phone line needs to be set up to support 1-900 payments. To verify that you do not have a 900-service block on your line - test toll-free, call 1-900-993-4141 to determine whether you can get through to 900-numbers. If 900-calls are blocked on your line, contact your phone company to have this removed. Q: What is the minimum/maximum deposit amounts? A: Minimum deposit amount at the Casino: $20 Maximum deposit amount at the Casino: $50 Q: What will show on my credit card statement when using 900Pay? A: "NAVAHONTWRKS". Q: What are 900Pay Benefits: No requirement for Credit cards and bank accounts There are no hidden fees or long-distance charges No interest on charges PrepaidATM: What are the benefits of using your PrePaidATM Card? Where must I reside to use a PrePaidATM Card? Q: What are the benefits of using your PrePaidATM Card? A: Using the PrePaidATM Card online is quick, convenient, easy-to-use, secure and private. You can use your PrePaidATM Card to shop online at participating merchants, online auctions or any place you see the PrePaidATM logo. You can also feel safe knowing that PrePaidATM keeps all of your transactions safe and private. Q: Where must I reside to use a PrePaidATM Card? A: Citizens of the United States , Canada , Mexico and many other international countries as PrePaidATM now accepts International Cardholders. International Cardholders are activated under 2 levels. Level 1 - An International Account Holder must fax in a Photo I.D. and may only be activated via a transfer of funds from a Merchant. Once the account has been activated by a merchant transfer an International PrePaidATM Card will be sent. A level 1 International Account Holder may withdraw funds from ATM machines and use the I-PrePaidATM Card at retail establishments worldwide. No other privileges are granted at this level. Level 2 - To gain access to all privileges of a level 2 International Cardholder, which includes making deposits, making transfers to merchants as well as making withdrawals, you will need to: Fax in a copy of a utility bill with the Account Holders name and current address on it and. Fax in a copy of a phone bill (home or cellular) with the Account Holders name, current address and telephone number on it. PrepaidATM Virtual Card: What is a PrepaidATM Virtual Card? How do I make purchases with my PrepaidATM Virtual Card? Q: What is a PrepaidATM Virtual Card A: A PrePaidATM Virtual Card enables you to shop online. With your virtual card, you will receive: A Security Code: A 6-8-digit code that is used to log into the PrePaidATM web site. An Account Code: Used along with the security code to log into the PrePaidATM web site, transferring funds or making online purchases. This can also be given to others to participate in the Club World Casinos rewards program. A PIN Code: Personal Identification Number. A 4-digit code which is used to authorize all transactions on the Internet. Q: How do I make purchases with my PrepaidATM Virtual Card? A: Purchasing goods and services online with your PrePaidATM Card is easy. When at a participating merchant, click on the payment method PrePaidATM and a window will appear, taking you directly to PrePaidATM's secure website. Make sure the address showing in your browser starts off with: https://www.prepaidatm.com/prepaidapi/transfer.cfm Enter your account code and security code to enter the Club World Casinos secure website. A page will appear which has your date of birth on it, which confirms that you have entered the site. Verify the amount of the transaction. The account code of the Merchant website is displayed. Make sure the box is checked that says receiver pays the fees. Check the box for a deliverable product if applicable. Enter your 4 digit pin code and submit form. After your transaction is completed, return to the Merchant website. Note: Some online merchants of PrePaidATM may not be automated, but will still accept the card. In this case, all you need is the merchants account code to transfer funds to them. Wire Transfers: What is a Wire Transfer? What do I need to send a Wire Transfer? Q: What is a Wire Transfer? A: An electronic transfer of money from the player's bank account into the merchant's bank account. Q: What do I need to send a Wire Transfer? A: To fund your account via Wire Transfer, you will need the following wire transfer details. Account Name: Club World Casinos Ltd. Bank: National Westminster Bank Swift Code: NWBKGB2L Sort Code: 56-00-36 Account Number: 28775473 Click2pay: What is Click2Pay? How do I register with Click2Pay? How can i make a deposit with Click2Pay? Who can use Click2Pay? Q: What is Click2Pay? A: CLICK2PAY is a new payment community, connecting merchants and users, providing all necessary tools for simple and safe money-transfer online. Users can deposit funds and withdraw money using state-of-the-art payment methods. All your data is stored securely and no third parties have access to this information. The merchant from whom you make a purchase is provided only with data pertaining to your purchase and delivery information. Q: How do I register with Click2Pay? A: Step 1: Enter your CLICK2PAY Username (your email address), choose your password and enter your contact data. They will contact you by phone within a few hours to validate your registration. Step 2: You can either register a credit card or an EFT bank/checking account. To make sure that the credit card you are trying to register is valid, CWC check your credit card number and send an authorization request to your issuing bank. To complete the registration, you need to activate your CLICK2PAY Account. For that, CWC automatically send you a Welcome E-Mail. Simply follow the instructions in the mail to validate your bank account. *Only one account can be created per person. Q: How can I make a deposit with Click2Pay? A: Payment is authorised only by your username and password or your PAN (Personal Account Number). Transferring money to merchants is instant and mostly free of charge. CLICK2PAY offers instant funding capabilities. Whenever you make a payment on the net, CWC will automatically transfer the required amount from your credit card or bank account between 1 hour and 3 days to your CLICK2PAY account and carry out the payment. Q: Who can use Click2Pay? A: Click2Pay is worldwide. Only minors (persons under the age of 18) and persons resident in Iraq; Ghana and Dijbouti will not be granted the right to use Click2Pay. Bonuses: What is a Bonus? What are wagering requirements? What is a wager? What is an unredeemable bonus? If I do not wish to receive bonuses, what do I do? Q: What is a Bonus? A: Free Casino Chips to play with? Q: What are wagering requirements? A: All bonuses come with specific wagering requirements that are detailed on the promotions page. If you are unsure of the wagering requirements for a bonus you have received please check with the customer support team. Q: What is a wager? A: A wager is defined as 'Putting money at risk'. So if you were playing blackjack at £5 a hand you must play 200 hands in order to wager £1000. You may win, lose or draw as many of these hands as you can - it doesn't matter. What matters is that you wagered it. Q: What is an unredeemable Bonus? A: This basically means that you can't cash-out bonus chips. You can cash-out your winnings, you can cash-out your deposits; you just can't cash-out bonus money. Any outstanding bonuses will be deducted from the cash-outs that you request. Q: If I do not wish to receive bonuses what do I do? A: If you do not wish to receive any bonus chips, please contact support. 4. Technical: What do I have to do in order to play at the the casino? How long does the download process take? What's the name of the downloaded setup program? What are the system requirements? What are the minimum user system requirements? Do I have to download every time I want to play? After downloading the software, what do I do next? Does Club World Casinos' software support MAC? What if I am disconnected from the Casino while playing? Error Message: "Username and Password not found." What should I do if I can't find the Club World Casinos icon on my desktop? Why aren't I receiving emails from Club World Casinos? Q: What do I have to do in order to play at the The Casino? A: You need to download and install the casino software. Full download instructions can be found by visiting the download page here Q: How Long Does the Download Process Take? A: Using cable or ADSL connections, the download is likely to take no more than 2 minutes. Download is only necessary the first time you play at the casino. After that it's just a simple matter of going to your computer's 'Start' menu and/or your computer's desktop. If you still have a standard 56Kbs modem then the average download time is 20-25 minutes. Q: What's the name of the download setup program? A: Setupcasino.exe and will either be found on your desktop or in the folder you designated. Q: What are the System Requirements? A: In order to play the games, the most important requirements are your browser and system settings. CWC recommend that you download the latest version of either Netscape or Internet Explorer. Q: What are the minimum user system requirements? PC running Pentium II 300 64 MB memory. 56K modem connection (connected at minimum speed of 40K). Windows 95/98/NT/XP/2000. Please note that Windows ME is not supported. Internet Explorer 5 (or above), Netscape Navigator 6 (or above) or AOL 5 (or above). Q: Do I have to download every time I want to play? A: No, absolutely Not. You only need to download and install the casino once. Q: After downloading the software, what do I do next? A: Double-click the icon of the downloaded program, SetupCasino.exe. The installation wizard will guide you through the entire installation process. Q: Does The Casino Software Support Mac? A: You will need a PC Emulator to play at Club World Casino. If you have Virtual PC 7 you will be able to use the download version of the casino software on your MAC. Q: What if I am Disconnected from the Casino While Playing? A: Unfortunately, communication problems over the Internet may cause sudden disconnections. CWC have designed the software to cope with such incidents in a manner that protects Club World Casino players from unjustifiable loss, while eliminating the possibility of intentional disconnection and system abuse. Should a Member be disconnected when playing, the Member will be automatically prompted to continue the interrupted game upon reconnection to the Casino. Q: Error Message: "Username And Password Not Found." A: It is possible that you are trying to enter the casino with an incorrect username and/or password. If you think your Username is incorrect, please contact customer support - you will need to provide your name, phone number and email address and if you have entered a credit card, the last 4 digits of it. If it's your password that you have forgotten, please click on 'forgotten password' to receive a new one - this will be automatically sent to your email address. Q: What should I do if I can't find the Club World Casinos icon on my desktop? What's the name of the downloaded setup program? SetUpCasino.exe or ClubWorldCasinos.exe Do I have to download every time I want to play? Absolutely Not. You only need to download and install the casino once. After downloading the software, what do I do next?